Urgent! Snr Project Mgr, OneCare Support Job Opening In Singapore, Singapore – Now Hiring Singtel Group
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Overview
The senior service manager is a highly driven individual who is part of the service management team that ensures all contracts are actively managed and fronts external customers directly.
This role requires IT experience and broad knowledge across infrastructure and cybersecurity technologies.
He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project's financial health and leading the project from commencement to completion.
What will you do?
Acting as a Single Point of Contact in Client Engagement for all maintenance contracts in the accounts
Collaborate with various stakeholders to ensure maintenance contracts are onboarded successfully and readily supported by Operations team and vendors inclusive
Taking ownership of the awarded scope, SLA, cost expenditure plan of maintenance contracts managed by him/her
Managing and actively tracking of activities pertaining to the maintenance contracts to ensure that all aspects of the scope and SLA are met
Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
Financials forecasting of revenue and costs of ongoing projects/contracts with minimum deviation
Monitoring/ Tracking P&L of ongoing projects/contracts, ensuring costs do not overrun
Provide presales support where required to assist in tender bid preparations or maintenance renewals
Evaluating project and team requirements and delivering continuous process and service improvements while delivering improved margins
Support escalation cases and ensure action plans are created and implemented until resolution of incidents
Develop and maintain key performance indicators (KPIs) to assess team performance, and continuously work to improve and exceed targets
Negotiate with vendors and work with multiple teams to ensure adequate resources are available during various phases of the project
Work closely with client users and operations teams on change request effort, schedules and prioritize changes based on business needs
Clear and open communication with customers on project issues, clarifications and areas for improvement
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Provide thought leadership and coaching to team members to ensure that all tasks and deliverables are tracked to meet obligations to clients
Foster good collaboration between various teams and build communication channels to ensure the requirements can be met from an end to end perspective
Support and drive leadership activities/initiatives to tap on new technologies or improve team performance
To drive continuous improvement for processes and internal governance for project management with objective of improving client satisfaction and quality of work
Ensure all awarded scope and services are delivered timely and accepted by internal and external stakeholders
The ideal candidate should possess:
Preferably 7 -10 or more years of IT project management experience
Strong knowledge in process improvement methodologies and tools
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Proficient in written and spoken English
Certification in IT Service Management and/or ITIL (v3 or above), PMP or Project Management related certifications
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Able to travel as required
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives.
We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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Unlock Your Snr Project Potential: Insight & Career Growth Guide
Real-time Snr Project Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Snr Project in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9300 jobs in Singapore and 8001 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Snr Project roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a Snr Project Mgr, OneCare Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Snr Project Mgr, OneCare Support Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Snr Project Mgr, OneCare Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Snr Project Mgr, OneCare Support interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.
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