Overview
Job Description:
Responsibilities
Level 1 technical support for the customers and focus on fulfilling and resolving assigned incidents and service requests.
Monitoring and reporting of systems: Network/System/Website up time and security alerts
Assisting with the processing of user accounts, assisting in complex ticket requests, and participating in escalations with subject matter experts
Hands-on experience in Unix/Linux and Windows administration
Strong foundation in Internet protocols (TCP/IP) and security concepts
Hands-on experience in Security Information Event Management System (SIEMS)
Strong ability to understand and analyze log and network packet data
Strong foundation in security threat and attack countermeasure
Analytical problem solving and troubleshooting skill
Effective time management and organizational skill
Handles day to day call activities and volume
Support and enhance internal processes, particularly Incident Management and Problem Management
Ability to provide technical support over the phone and email with professional demeanor
Require working on 3 varied shifts including night, weekends and holidays.
Qualifications
Hands-on experience in Unix/Linux and Windows administration
Strong foundation in Internet protocols (TCP/IP) and security concepts
Hands-on experience in Security Information Event Management System (SIEMS)
Strong ability to understand and analyze log and network packet data
Strong foundation in security threat and attack countermeasure
Analytical problem solving and troubleshooting skill
Effective time management and organizational skill
Required working on 3 varied shifts including night, weekends and holidays
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