Location:
Lakeside / Pasir Ris (Can Choose)
Working Hours:
Mon - Fri Office Hours
Job Description
Be at the heart of resident care!
You will coordinate admissions, manage financial assistance schemes, and support families to ensure smooth and seamless care for our residents.
You will provide administrative support to the Medical Social Worker and work closely with nurses, social workers, and allied health professionals, to plan, coordinate resources and services for the care of the residents.
Key Responsibilities
Admissions & Referral Management: Manage nursing home referrals and admissions, ensuring smooth resident transitions
Extract, organize, and update referral information in digital systems
Prepare and organize admission documents
Assist residents and families with financial assistance applications
Ensure timely Household Means Testing updates and generate monthly reports
Collect payments, activate GIRO, and coordinate with Finance
Resident & Family Engagement
Support resident's journey from admission till end of life and act as point of contact for them and their caregivers
Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.
Support resident-centered events such as Family Day and bedside memorials
Administration & Coordination
Maintain accurate resident records and profiles in digital systems
Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
Act as Point of Contact for AIC matters and ad-hoc requests
Support multidisciplinary meetings and huddles as required
Assist with Medifund administrative requirements
Requirements
Minimally a diploma in social work / counselling or related field
Min 1 year relevant experience in healthcare, social services, or administration
Familiarity with geriatric care, nursing home operations, or community services
We are an equal opportunities employer.
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