Key Responsibilities:
- Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
- Analyze, diagnose, and resolve application issues , performance bottlenecks, and integration errors.
- Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
- Implement configuration changes , custom workflows , plugins , and custom reports using Power Platform tools.
- Perform code reviews , unit testing , and coordinate UAT with business teams.
- Manage release deployments across environments (Dev, QA, Prod) following change control processes.
- Monitor system performance and proactively identify areas of improvement.
- Liaise with Microsoft support for complex issues or product bugs.
- Maintain and update technical and functional documentation.
- Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.
Requirements:
- 4+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise .
- Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
- Proficiency in:
- Customization & Configuration in D365
- JavaScript , C# , .NET , Power Automate , and Power Apps
- Plugins , Workflows , Custom Entities , Business Rules
- Data Migration and Data Management
- Experience with Power Platform tools including Power BI is a plus.
- Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
- Experience working in Agile or ITIL-based support environments .