Software Developer

Job Description

The role involves designing, developing, implementing, and supporting ServiceNow tools and solutions to meet organizational and operational requirements.

The candidate will work closely with stakeholders to ensure alignment between business needs and technical outcomes, ensuring scalability, efficiency, and compliance with best practices.

Key Responsibilities:

• Understand operational and business needs, and translate them into clear technical requirements.
  
  

• Provide recommendations on technology adoption and propose integration strategies for various components to achieve a cohesive solution.
  
  

• Design, develop, configure, test, implement, support, and maintain ServiceNow solutions.
  
  

• Perform post-implementation activities, including troubleshooting, system administration, patching, and upgrades.
  
  

• Collaborate with stakeholders to recommend and implement best practices across ServiceNow modules such as:

IT Service Management (ITSM)

Customer Service Management (CSM)

Human Resource Service Delivery (HRSD)

Project and Portfolio Management (PPM)

• Lead Proof of Concept (POC) / Proof of Value (POV) exercises, product evaluations, and technology refresh initiatives.
  
  

Requirements:

• Strong understanding of ServiceNow architecture and module configuration.
  
  
• Experience in designing and implementing end-to-end ServiceNow solutions.
  
  
• Ability to translate business needs into technical solutions.
  
  
• Strong analytical and problem-solving skills.
  
  
• Good communication and stakeholder management skills.