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Urgent! Software Developer Job Opening In Singapore, Singapore – Now Hiring INFOSYS COMPAZ PTE. LTD.

Software Developer



Job description

Job Description & Requirements

Key Responsibilities

  1. Service Delivery and Optimization

  2. Analyze service delivery metrics and identify areas for improvement.

  3. Implement strategies to enhance service delivery efficiency and customer satisfaction, for managed service capabilities.

  4. Utilize ServiceNow and other ITSM tools to manage service delivery and drive continuous improvement.

  5. Implement and manage service delivery based on ITIL framework best practices.

    Identify automation opportunities to improve efficiency.

  6. Ensure adherence to SLAs and manage service delivery performance.

  7. Analyse user needs and develop ServiceNow software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis
  8. Make suggestions to update software and enhancing existing software capabilities

  9. Financial Management and Budgeting

  10. Develop and manage budgets for service delivery, infrastructure, and cloud resources.

  11. Forecast expenses and ensure accurate financial reporting, including Telco-specific cost analysis.

  12. Optimize financial resource allocation, considering infrastructure and cloud cost efficiencies.

  13. Create and End-to-End tracking of purchase orders and ensure POs are aligned with budget and financial approvals.

  14. Reconcile payments with invoices and POs to ensure accuracy.

    Track invoices and ensure timely payment processing.

    Resolve payment discrepancies.

  15. BAU Operations

  16. Communicate with stakeholders and resolve issues within agreed timelines and SLAs. Ensure support availability as per agreed SLAs.

  17. Generate comprehensive reports and dashboards on service delivery performance, financial metrics, and infrastructure/cloud utilization.

  18. Analyze data to identify trends and areas for improvement and provide financial analysis.

  19. Document and share the learnings for continuous improvements.

    Seek information and leverage knowledge from relevant stakeholders.

    Contribute to organizational knowledge preservation and drive efficiency.

  20. Stakeholder Collaboration

  21. Collaborate with cross-functional teams to gather requirements and analyze scope for service delivery.

  22. Communicate effectively with stakeholders at all levels, providing service delivery and financial insights.

  23. Continuous Improvement

  24. Focus on process tailoring and risk planning to proactively enhance project efficiency and quality.

  25. Drive continuous improvement through, knowledge sharing, and documenting lessons learned.

Certifications:

  • Project Management Professional (PMP - mandatory).

  • ITIL V4 Certification (mandatory).

  • AWS, Azure, or Google Cloud Certifications (preferred).

Key Competencies

  • Project Management: Strategic Planning, Project Scheduling, Resource Management, Budgeting & Financial Management, Agile Methodologies, Risk Management, Stakeholder Management and Cross-Functional Team management
  • Service Delivery: ITIL Framework, SLA Management, Incident Management, Problem Management, Change Management, Request Fulfillment and Knowledge Management
  • Technical Skills: MS Project, Jira, IT Infra understanding, ERP Systems
  • Tools: ServiceNow, Power BI.


Required Skill Profession

Other General



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    Unlock Your Software Developer Potential: Insight & Career Growth Guide


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