Innovax developed the award-winning OpsCentral suite and is a leading solution provider of innovative contact center solutions.
The OpsCentral suite combines advanced features such as Conversational AI, AI analytics, Generative AI, knowledge management, and computer telephony integration (CTI) to create a seamless and efficient customer experience.
Innovax Systems offers omni-channel contact centre management, ticketing management, voice, video, email, social media messaging, customer relationship management (CRM), and contact centre backend enterprise system integration solutions.
Headquartered in Singapore, Innovax Systems' list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.
Role Description
Develop AI features that encompass Generative AI, Natural Language Processing, Computer Vision, and Data Analytics.
Lead software applications development, architecture design, installation, and implementation of projects.
Work with sales and marketing teams to explore business requirements and react quickly to customer feedback.
Stay up-to-date on the latest AI, web, and tech trends and have a keen interest in the latest developments in such technologies.
Qualifications
Possess a Degree in Computer Science or related field.
Strong working knowledge in Java and Spring Framework.
Working knowledge in ReactJs/NextJS.
Must be familiar with Java, Spring Framework, Spring Boot, PostgreSQL, and Bash Scripting.
Working knowledge in AWS and GCP cloud services and environments.
Experience in a contact centre environment, VOIP (Asterisk), and Social Media Chatbot (WhatsApp, Facebook, WeChat, etc.) will be advantageous.
Excellent written and verbal communication skills.
Possess a pro-active attitude towards customers and a good working attitude.
Strong in technical analytical problem resolution skills.
Familiar with Windows and Linux environments.
If you are the person we are looking for,
email us
your resume with your photo, current and expected salary.
We regret that only shortlisted candidates will be notified.
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