Imagine what you could do here.
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly.
Bring passion and dedication to your career and there's no telling what you could accomplish.
The Information Systems & Technology organization produces key business and technical infrastructure at Apple handling orders from the online store, building applications that improve the retail store experience, providing network bandwidth for our services around the world, processing every transaction in the App Store, and closing the books.
We do it all If you are a born problem solver who enjoys collaborating on the next big thing, we may just have your dream job.
From Apple ID to the to our data centers around the globe, IS&T manages the massive systems and services that so many rely on.
We also build the custom tools that empower our employees to tackle problems on their own.
And that means that engineers are free to do what engineers do best - explore all of technology's possibilities
Description
The IS&T Retail Engineering Operations & Support (REOS) organization is responsible for supporting the IT systems used to enable Apple Retail to service millions of customers, and is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support.
In this engineering role, you will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apple's retail applications.
As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work.
Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role.
Your role will include: Managing and troubleshooting global incidents related to point of sale, carrier integrations, and financing systems for an international user base across multiple complex systems and applications.
Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.
Conducting root cause analysis, logging defects, and collaborating with engineering, leadership, field, operations and partner teams to prioritize fixes.
Assisting with the global support strategy for new product, releases and feature launches.
Collaborating on cross-functional process enhancements to improve efficiency and service quality.
Minimum Qualifications
Preferred Qualifications
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