Software Support Specialist

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
  
  
• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
  
  
• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
  
  
• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
  
  
• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
  
  
• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
  
  
• May have to extend regular work timings (if required) while working on Support tasks assigned.
  
  
• Will report to the Support Lead.
  
  

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.
  
  
• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
  
  
• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
  
  
• Working according to target market time zone a must.
  
  Excellent verbal, written and effective communication skills.
  
  
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
  
  
• Effective time-management, organizational and prioritization skills.
  
  
• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.