Responsibilities
Job Requirement:
Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
Fresh graduates are welcome to apply
Strong knowledge of computer software, including troubleshooting, installation, and configuration.
Ability to diagnose
network connectivity issues
and manage network-related configurations like firewalls, DNS, and VPN settings.
Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users.
Ability to work independently as well as part of a team.
Strong customer service orientation and attention to detail.
Positive attitude, eager to learn, and capable of working in a fast-paced environment.
Offer
training
to clients on how to effectively use the software and troubleshoot basic issues independently.
Qualifications
Networking fundamentals
(TCP/IP, DNS, firewall configurations, and network troubleshooting).
Knowledge of
MS-SQL
and
MySQL
for database troubleshooting and optimization.
Familiarity with
Windows Server
(2003 or later) for server-side issue resolution and configuration.
Understanding of software architecture, including basic knowledge of
VS.Net (VB.Net, ASP.Net) , is a plus for understanding software internals and helping with minor issues related to the application code.
️ If you’re ready to take the next step in your career, submit your application today!
️We look forward to reviewing your application!
(We regret that only shortlisted candidates will be notified)
EA Personnel No. R
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