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Urgent! Solutions Architect, Modern Workplace Job Opening In Singapore, Singapore – Now Hiring NTT DATA, Inc.
Overview
Join to apply for the
Solutions Architect, Modern Workplace
role at
NTT DATA, Inc.
Are you passionate about architecting intelligent, seamless customer journeys?
We are seeking a visionary and highly skilled Senior Contact Center Solution Architect to spearhead the design and implementation of our next-generation customer engagement platform.
This is a pivotal role where you will transform our traditional contact center into an AI-driven, omnichannel Customer Experience (CX) hub.
You will be at the forefront of leveraging cutting-edge technologies, including Cisco Webex CC, Genesys Cloud, and integrated AI services, to redefine how we connect with our customers across the APAC region.
What You Will Do (Key Responsibilities)
Architect End-to-End Solutions: Design and build scalable, secure, and resilient contact center architectures.
You will integrate key components like IVR, SIP telephony, CRM systems, AI and ML models, and analytics platforms to create a unified customer view.
Drive Technology Innovation: Champion an AI-first strategy by leading the adoption of transformative technologies, including intelligent virtual agents, real-time assistance to agents, and predictive routing to connect customers with the best resource.
Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to ensure technical solutions align with customer experience objectives.
Master the Technology Stack: Serve as the lead solution expert for core platforms such as Cisco Webex CC and Genesys Cloud, ensuring seamless integration with enterprise systems.
Uphold Security and Compliance: Ensure solutions meet regulatory compliance, data privacy, and security standards.
Champion Continuous Improvement: Establish feedback loops and use analytics to refine customer journeys and agent workflows.
What You Bring (Required Qualifications)
Proven hands-on experience designing and deploying enterprise-level contact center solutions.
In-depth knowledge of CCaaS platforms (e.g., Genesys, NICE, Cisco).
Understanding of AI/ML in customer service, including NLU, sentiment analysis, and chatbot development.
Solid expertise in cloud infrastructure, API development, and modern integration patterns.
Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to diverse audiences.
What Will Make You Stand Out (Preferred Qualifications)
Experience leading digital transformation projects in Financial Services, Insurance, or Retail.
Hands-on experience in the Microsoft ecosystem (Power Platform, Azure AI, Copilot).
Relevant professional certifications.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D to help organizations move confidently into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a strong partner ecosystem.
Our services include consulting, data and AI, industry solutions, and the development and management of applications, infrastructure, and connectivity.
NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
Third parties fraudulently posing as NTT DATA recruiters.
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process.
Be vigilant of impersonation attempts.
All email communications from an NTT DATA recruiter will come from an @nttdata.com address.
If you suspect fraudulent activity, please contact us.
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Unlock Your Solutions Architect Potential: Insight & Career Growth Guide
Real-time Solutions Architect Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Solutions Architect in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3818 jobs in Singapore and 3517 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Solutions Architect roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT DATA, Inc. is currently hiring and seeking a Solutions Architect, Modern Workplace to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Solutions Architect, Modern Workplace Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Solutions Architect, Modern Workplace Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Solutions Architect, Modern Workplace typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Solutions Architect, Modern Workplace interview at NTT DATA, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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