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Solutions Architect, Modern Workplace Job Opening In Singapore, Singapore – Now Hiring NTT DATA, Inc.


Job description

Overview

Join to apply for the Solutions Architect, Modern Workplace role at NTT DATA, Inc.

Are you passionate about architecting intelligent, seamless customer journeys?

We are seeking a visionary and highly skilled Senior Contact Center Solution Architect to spearhead the design and implementation of our next-generation customer engagement platform.

This is a pivotal role where you will transform our traditional contact center into an AI-driven, omnichannel Customer Experience (CX) hub.

You will be at the forefront of leveraging cutting-edge technologies, including Cisco Webex CC, Genesys Cloud, and integrated AI services, to redefine how we connect with our customers across the APAC region.

What You Will Do (Key Responsibilities)

  • Architect End-to-End Solutions: Design and build scalable, secure, and resilient contact center architectures.

    You will integrate key components like IVR, SIP telephony, CRM systems, AI and ML models, and analytics platforms to create a unified customer view.

  • Drive Technology Innovation: Champion an AI-first strategy by leading the adoption of transformative technologies, including intelligent virtual agents, real-time assistance to agents, and predictive routing to connect customers with the best resource.

  • Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to ensure technical solutions align with customer experience objectives.

  • Master the Technology Stack: Serve as the lead solution expert for core platforms such as Cisco Webex CC and Genesys Cloud, ensuring seamless integration with enterprise systems.

  • Uphold Security and Compliance: Ensure solutions meet regulatory compliance, data privacy, and security standards.

  • Champion Continuous Improvement: Establish feedback loops and use analytics to refine customer journeys and agent workflows.

What You Bring (Required Qualifications)

  • Proven hands-on experience designing and deploying enterprise-level contact center solutions.

  • In-depth knowledge of CCaaS platforms (e.g., Genesys, NICE, Cisco).

  • Understanding of AI/ML in customer service, including NLU, sentiment analysis, and chatbot development.

  • Solid expertise in cloud infrastructure, API development, and modern integration patterns.

  • Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to diverse audiences.

What Will Make You Stand Out (Preferred Qualifications)

  • Experience leading digital transformation projects in Financial Services, Insurance, or Retail.

  • Hands-on experience in the Microsoft ecosystem (Power Platform, Azure AI, Copilot).

  • Relevant professional certifications.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D to help organizations move confidently into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a strong partner ecosystem.

Our services include consulting, data and AI, industry solutions, and the development and management of applications, infrastructure, and connectivity.

NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.

Third parties fraudulently posing as NTT DATA recruiters.

NTT DATA recruiters will never ask job seekers or candidates for

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Solutions Architect Potential: Insight & Career Growth Guide


Real-time Solutions Architect Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Solutions Architect in Singapore, Singapore, highlighting market share and opportunities for professionals in Solutions Architect roles.

3668 Jobs in Singapore
3668
3358 Jobs in Singapore
3358
Download Solutions Architect Jobs Trends in Singapore and Singapore

Are You Looking for Solutions Architect, Modern Workplace Job?

Great news! is currently hiring and seeking a Solutions Architect, Modern Workplace to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Solutions Architect, Modern Workplace Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Solutions Architect, Modern Workplace?

Key qualifications for Solutions Architect, Modern Workplace typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Solutions Architect, Modern Workplace?

To improve your chances of getting hired for Solutions Architect, Modern Workplace, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Solutions Architect, Modern Workplace Job Success

NTT DATA, Inc. interview tips for Solutions Architect, Modern Workplace

Here are some tips to help you prepare for and ace your Solutions Architect, Modern Workplace job interview:

Before the Interview:

Research: Learn about the NTT DATA, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Solutions Architect, Modern Workplace interview at NTT DATA, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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