Solutions Consultant, Strategic Accounts APAC

Job description

At SiteMinder we believe the individual contributions of our employees are what drive our success.

That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.

Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.

It's in our differences that we will keep revolutionising the way for our customers.

We are better together

What We Do…
We're people who love technology but know that hoteliers just want things to be simple.

So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

About The Solutions Consultant, Strategic Accounts APAC Role
This pivotal role drives the growth of SiteMinder's global strategic accounts by acting as a trusted advisor and technical expert.

You will leverage your deep understanding of hotel chain technical needs to design and implement innovative solutions, integrating complex tech stacks across PMS, CRS, and related systems

What You'll Do...

• Conduct in-depth discovery sessions with strategic accounts, focusing on understanding their unique business challenges and technical requirements to identify opportunities for tailored SiteMinder solutions.
  
  
• Analyze complex integration and delivery requirements, translating them into actionable solution designs.
  
  
• Lead the technical aspects of the RFP process, ensuring proposed solutions meet client needs and contribute to successful sales outcomes.
  
  
• Present and articulate the value of SiteMinder's solutions to strategic accounts, demonstrating how they align with their existing technology infrastructure and business goals.
  
  
• Serve as the primary technical point of contact for strategic accounts, addressing solution-related inquiries and providing expert guidance.
  
  
• Oversee the technical onboarding of new strategic accounts, ensuring smooth transitions and successful implementation of SiteMinder solutions.
  
  
• Collaborate with the strategic sales team to develop comprehensive solution proposals that address specific client needs.
  
  
• Lead in-depth solution discussions, engaging internal and external stakeholders to ensure alignment and effective solution delivery.
  
  
• Manage project plans for prospects and customers, aligning internal teams and driving accountability for deliverables, including onboarding and migration plans.
  
  
• Communicate customer needs and requirements to internal teams, working with product enablement to define business deliverables and timelines.
  
  

What You Have...

• Proven experience (3+ years minimum) in a quasi technical role such as Solution Consultant, Technical Account Manager, Distribution Manager or similar, within the SaaS or hospitality technology industry.
  
  
• Deep technical understanding of the hospitality/hotel industry and travel technology systems, specifically including Property Management Systems (PMS), Central Reservation Systems (CRS), Channel Managers, Internet Booking Engines (IBE), and Global Distribution Systems (GDS).
  
  Familiarity with connectivity standards (e.g., APIs, HTNG) is highly desirable.
  
  
• Demonstrated ability to understand complex business challenges faced by hotel chains and translate them into effective and innovative technical solutions.
  
  
• Strong analytical and problem-solving skills with a consultative mindset, capable of leading discovery sessions and uncovering underlying needs.
  
  
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences, and to build strong, trusted relationships with strategic accounts.
  
  
• Experience in managing technical projects and coordinating with cross-functional teams (e.g., Sales, Revops, Product, Engineering, Onboarding).
  
  
• Familiarity with the RFP (Request for Proposal) process and the ability to contribute to technical responses.
  
  
• Experience working with large, complex enterprise clients or strategic accounts is highly advantageous.
  
  
• Understanding of cloud-based technologies and SaaS business models.
  
  

Our Perks & Benefits…

• Equity packages (cash bonus) for you to be a part of the SiteMinder journey
• Remote working model
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you?

If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.

We encourage people from underrepresented groups to apply.

Required Skill Profession

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