Solutions Customer Service Assistant

Key Responsibilities

• Order & Invoice Management
  • Coordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance.
    
    
  • Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing.
    
    
  • Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects until invoicing completion.
    
    
  • Generate orders, invoices, and process credit notes in a timely manner.
    
    
• Project & Financial Support
  • Organize project kick-off (Engagement Review) meetings upon PO reception with relevant stakeholders.
    
    
  • Support financial controllers with quarterly PO booking consolidation and monthly billing data checks.
    
    
  • Assist in tracking transaction fee orders and maintaining accurate financial documentation.
    
    
  • Support credit management on overdue payments in collaboration with Sales and Finance teams.
    
    
• Administrative & Cross-Team Collaboration
  • Maintain proper documentation and ensure storage in shared folders.
    
    
  • Arrange courier services for invoicing documents and ensure compliance with internal processes.
    
    
  • Collaborate with cross-functional teams/business units to streamline order management processes.
    
    
  • Provide additional administrative support as required by supervisors.
    
    

Scope

• Coverage: Asia Region
• Primary interface: Sales, Finance, and Project Management teams

Qualifications

Education & Experience

• Diploma or higher qualification.
  
  
• Minimum 2 years’ relevant experience in backend customer service, order management, or sales administration.
  
  

Skills

• Strong knowledge of sales administration and logistics (e.g., Letter of Credit, Payment Terms, Customs rules).
  
  
• IT-literate with proficiency in Microsoft Office Suite (advanced Excel & PowerPoint required).
  
  
• Familiarity with Oracle and Microsoft Dynamics is an advantage.
  
  

Personal Attributes

• Strong customer service orientation with a proactive, positive attitude.
  
  
• Detail-oriented, rigorous, and able to work under pressure.
  
  
• Comfortable working within complex administrative structures.
  
  
• Strong interpersonal and intercultural communication skills.
  
  
• Collaborative team player with adaptability across diverse functions.