Solutions Engineer

Job description

Overview
Join LeapXpert: Innovating the Future of Business Communication
At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.


As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.


Our mission is to transform workplace communication globally.


We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round - bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.


This is just the beginning - we're growing rapidly and we're seeking passionate, talented individuals to join our team.


This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.


Apply now to be part of something revolutionary!
Why join us
Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate.


Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.


Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.


Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.


Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor.


Role:
Solutions Engineer
Function:
Customer Success
Reporting:
VP of Customer Success
Location:
Singapore/Hong Kong
What you’ll do
Lead the technical strategy for nominated customers and prospects, presenting and discussing solution options and technology to potential customers.


Support Sales in producing Proposal and Statements of Work documents for customer opportunities and their complex solution requirements.


Support Sales by generating technical documents to support bid responses (RFI, RFP, etc.).


Deliver solution updates covering roadmaps with our customers and prospects.


Act as an advisor and single point of contact for customer complex business requirements and work with LeapXpert portfolio of products and services to manage the requirements.


Be an advisor for customer technical needs addressing the business requirements.


Design the business and technical solutions working closely with Sales Specialists, Client IT, and Business Teams.


Leverage industry best practices and conduct requirements gathering and design workshops.


Own the end-to-end client solution architecture, bridging business requirements and LeapXpert product features; interface between the customer and LeapXpert Product & Engineering teams to drive customizations and integrations throughout the customer engagement cycle.


As a Technical & Solution design authority, be accountable for the successful delivery of the end-to-end solution.


Coach junior consultants and take on a leadership role in customer engagements as a subject matter expert.


Work closely with Customer Success managers post-deployment and act as a technology advisor to ensure customers maximize the value of the solution.


Skills and Qualifications
Strong in writing and creating “High-Level Design” Documents, “Low-Level Design” Specifications, Statements of Work, and Technical Presentations.


Experience in driving customer workshops such as Discovery/Requirement gathering and design workshops around technical domains is a must.


At least 6+ years of work experience in either Unified Communications, Contact Centre, CRM Software engineering/software implementation projects.


Demonstration of teamwork ethics and individual success.


University degree; preferably in Computer Science or Business.


Good working knowledge of various cloud solutions, software deployment tools.


Good understanding of project implementation methodologies.


Knowledge and experience in financial software solutions around compliance will be a strong benefit for the role.


Industry certifications in TOGAF, MSFT, AWS, Cisco, and Google Technologies will be a plus.


Excellent communication skills coupled with strong written and spoken English language skills will be an advantage.


Our Values
Curiosity: We’re curious and future-focused.


One Team: We’re one team, in many colors.


Customer–Driven: We’re obsessed with the customer.


Integrity: We don’t compromise on integrity.


Excellence: We exemplify excellence.


What you’ll get
An awesome job with an attractive remuneration package.


Working flexible with a remote set-up.


Friendly colleagues who support each other to win as a team.


A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company.


Opportunities to learn and be trained in applied new technologies and methodologies.


Facing new and innovative challenges to deliver commercial-grade, world-class product.


Career growth in multiple directions, based on your preferences and abilities.


LeapXpert values diversity and inclusion as critical components of our culture and success.

We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect.

We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability.

We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply.

Please submit your resume for consideration.


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