Solutions Engineer

Job description

An Introduction to Primer
We're the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential.

By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.

We strive to make something complex, incredibly simple and intuitive.

The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce.

Which team will you be joining?
At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce.

We don't just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer's unified payments infrastructure.

From day one, you'll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid.

Whether you're unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

This role is perfect for curious minds who thrive at the intersection of technology and impact.

You'll bring clarity to complexity, act as a critical voice in shaping product evolution, and make sure our merchants don't just go live: they go further.

If you're excited by meaningful challenges, collaborative problem-solving, and the chance to drive change at a global scale, we'd love to meet you.

What will you be doing?

• Working closely with our growing sales team to identify merchant pain points and consulting with those merchants on the value of Primer to address them
• Providing technical expertise to the sales team to partner with them in business development
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more
• Guiding merchants from initial conversations in pre-sales through to successful go-live and ramp-up, ensuring a smooth end-to-end integration process
• Acting as a project owner during complex merchant integrations, aligning internal and external stakeholders, creating implementation plans, and mitigating risks proactively
• Collaborating with our Product team, using your market learning to identify feature enhancements and new features to better serve our merchants

What We'd Love To See

• Previous experience in a merchant-facing role with a complex API product, ideally in payments
• Comfortable implementing frontend SDKs in web or mobile environments and advising developers on integration best practices
• Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of the largest merchants
• Deep interest or knowledge about tech, understanding, explaining, and designing complex technical solutions is second nature to you
• Project management skills, you're organised, proactive, and can lead integrations involving multiple teams and dependencies
• Creativity and improvisational skills, rarely are two merchants alike, and you don't always have days to prepare
• Excellent communication and presentation skills, you make the complicated sound simple and interact effectively with both technical and non-technical stakeholders
• A collaborative approach, you work well with clients, partners, and internal teams (Product, Engineering, Sales)
• Drive and motivation, we're growing fast and want you to grow with us
• Experience working in a fast-paced and scaling environment

You May Not Like It Here If

• You enjoy working in an office-setting, we are remote-first and always will be
• You are not comfortable with shifting context and navigating ambiguity

Our interview process

• 30 minute call with a Talent Partner
• 45 minute interview with our Hiring Manager
• Challenge Stage - Contextualised to Primer
• 60 minute values alignment interview

What's life like at Primer?
We've been recognised as a top global employer, #1 in FinTech for 'flexibility'

We're building a culture where people can come and do their best work and enjoy it.

We want our people to be proud of the impact that they have at Primer, and of the work that they are doing.

You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants
(and we also know how to have fun along the way).


We work remotely.

We believe that building a successful, profitable company goes beyond proximity.

We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together.

Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let's go ahead and say it.

The work that we do is challenging.

Startups are a challenge, building category defining products is a challenge.

You should be prepared for a challenge at Primer.

But, there's a big difference between a challenge and a struggle.

The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you.

It's never a challenge that you will face alone.

Our Benefits
We are fully remote and globally distributed; and have been since day one

Competitive share options

Uncapped holiday, with 25 days minimum to be taken

Co-working space access

Workations & Company Retreat

The best equipment for your role

£500 towards your home office setup

Generous learning budget

Private Medical Insurance

A broad set of additional perks and benefits (
depending on location)
Don't meet every single requirement?
At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles.

Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Required Skill Profession

Other General