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Urgent! Spa Receptionist Job Opening In singapore sg – Now Hiring Marina Bay Sands



Job description

JOB SCOPE

  • Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
  • Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.
  • Accepts and accurately records all guest bookings.

    Ensure that bookings are given equally to therapists.
  • Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
  • Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
  • Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
  • Ensure the Spa area is clean and tidy.
  • Coordinate with Engineering Department on repair and maintenance work required in Spa area.
  • Conducts inspections of the Spa areas as directed.
  • Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
  • Maximize Spa slots, rooms and therapists’ productivity.

    Up-selling of Spa packages and Rewards program, and availability of slots.
  • Maximize and Increase Spa capture rate.
  • Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
  • Act as mini-managers and be more responsible for designated areas assigned to their care.
  • Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
  • Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
  • JOB REQUIREMENTS

  • Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
  • Possess excellent customer service and communication skills
  • Able to operate basic computer applications and handle incoming calls / enquiries
  • Able to commit to rotating shifts, including weekends (no overnight shifts)
  • Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

    Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.


    Required Skill Profession

    Other Management Occupations



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      Unlock Your Spa Receptionist Potential: Insight & Career Growth Guide


    • Real-time Spa Receptionist Jobs Trends in singapore, sg, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Spa Receptionist in singapore, sg, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1032 jobs in Singapore and 873 jobs in singapore, sg. This comprehensive analysis highlights market share and opportunities for professionals in Spa Receptionist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Spa Receptionist Job?

      Great news! is currently hiring and seeking a Spa Receptionist to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marina Bay Sands adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Spa Receptionist Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Spa Receptionist?

      Key qualifications for Spa Receptionist typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Spa Receptionist Job Success
      Marina Bay Sands interview tips for Spa Receptionist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Marina Bay Sands's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Spa Receptionist interview at Marina Bay Sands, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Marina Bay Sands's products or services and be prepared to discuss how you can contribute to their success.

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