Sr Deal Desk Analyst

Job description

Who We Are
At Twilio, we're shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio
Join the team as our next Senior Analyst - Deal Desk

Who We Are & Why We're Hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business.

We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About The Job
Twilio is looking for a curious, action-oriented Senior Analyst for the APJ Deal Desk Team who lives the Twilio Magic to support our APJ Go-To-Market motion.

This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end.

This role will work to enforce and define the process shaping the APJ selling motion, appropriately structuring deals to be a 'Win-Win' for both the customers and Twilio You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Responsibilities

• Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements.
  
  
• Proficient in financial modelling & spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers.
  
  
• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer.
  
  
• Enforce the corporate approval framework and associated policies.
  
  Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers.
  
  
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.
  
  
• Help drive automation and process improvements that drive team efficiencies and elevate the work load of the deal desk team.
  
  

Qualifications
Not all applicants will have skills that match a job description exactly.

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table

Required

• A Bachelor's or Associate's Degree plus minimum 3 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations.
  
  If no degree, a minimum of 5 years relevant experience is required.
  
  
• This role with deal with Singapore and Japan regions, therefore Japanese language skill is a must have.
  
  
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.
  
  
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
  
  
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
  
  
• Excellent verbal and writing skills and the ability to comprehend complex written concepts
• High integrity character that aligns with the Twilio Magic

Desired

• Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

Location:
This role will be a Remote position based in Singapore.

(Approximately 5% travel is anticipated.)
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big.

Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General