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Urgent! Sr Executive, Customer Svr & Ops Control Centre - 6 months renewable contract Job Opening In Singapore, Singapore – Now Hiring Comfort Transportation Pte Ltd & CityCab Pte Ltd
About the role
We're looking for a Team Lead to oversee our Customer Service & Operations Control Centre team, ensuring seamless delivery of customer services.
As a Duty Manager, you'll be responsible for leading a team of Customer Service Agents, managing operational matters, and driving process improvements.
You will report to the Head Operations Control Centre and be responsible to the ops matters within your watch.
What you'll be doing
Lead and manage a team of Customer Service Agents to deliver exceptional customer experiences
Oversee resource planning, staff management, and development to ensure effective service delivery
Manage escalation matters, including staff grievances and customer complaints
Drive process improvements and identify opportunities for growth and development
Liaise with internal departments and external stakeholders to resolve customer issues and operational matters
Prepare and submit operational reports, incident reports, and other relevant documentation
What we're looking for
Bachelor's degree or professional degree in a relevant field
At least 3 years of experience in a Contact Centre leadership position
Proven track record of leadership, customer service, and operational management
Excellent communication, interpersonal, and conflict resolution skills
Strong analytical and problem-solving skills
Proficient in MS Office (Excel, Word, PowerPoint) and report writing
Ability to work 12-hour rotating shifts, including weekends and public holidays
What we offer
At ComfortDelGro Taxi, we are committed to providing our employees with a rewarding and fulfilling work environment.
We offer opportunities for career growth and development, and a range of benefits, including healthcare coverage and wellness initiatives.
Join our team and be part of a dynamic organization that is dedicated to delivering exceptional transportation services to our customers.
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Unlock Your Sr Executive Potential: Insight & Career Growth Guide
Real-time Sr Executive Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Executive in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 28302 jobs in Singapore and 22923 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Sr Executive roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Comfort Transportation Pte Ltd & CityCab Pte Ltd is currently hiring and seeking a Sr Executive, Customer Svr & Ops Control Centre 6 months renewable contract to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr Executive, Customer Svr & Ops Control Centre 6 months renewable contract Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Comfort Transportation Pte Ltd & CityCab Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr Executive, Customer Svr & Ops Control Centre 6 months renewable contract Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr Executive, Customer Svr & Ops Control Centre 6 months renewable contract typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr Executive, Customer Svr & Ops Control Centre 6 months renewable contract interview at Comfort Transportation Pte Ltd & CityCab Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Comfort Transportation Pte Ltd & CityCab Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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