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Urgent! Sr. Manager, Customer Success Job Opening In Singapore, Singapore – Now Hiring PIXALATE ASIA PTE. LTD.

Sr. Manager, Customer Success



Job description

Roles & Responsibilities

Position Overview
We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore.

Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

  • Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, agencies and publishers
  • Maintain awareness of client needs and opportunities for expansion
  • Understand competitive landscape, new industry developments and standards
  • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
  • DriveEnsure Pixalate product adoption, client satisfaction and account health
  • Be recognized as a consultant or business extension to client organization

What do you need to know?

  • Programmatic digital advertising sufficiently well to communicate client requests to Pixalate's technical teams
  • Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
  • Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
  • Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

  • BA/BS degree in technical, business or other related field (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
  • Excellent time management and organizational skills
  • Ability to maintain poise under stress, especially when resolving time-sensitive issues
  • Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
  • Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
  • Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
  • Data-driven, analytical and process-oriented
  • Excellent written and verbal communication / presentation skills
  • Self-starter capable of thriving in a startup environment
  • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
  • English & Chinese / Japanese speaking a requirement

What will you oversee?

  • Onboarding
  • Training
  • Customer Support
  • Business Reviews and Reporting
  • Subscription Renewals / Cross-sells / Up-sells
  • Account health assessments
  • Advocacy

Would you like working at Pixalate?

  • Everyone's a data addict and an analytical thinker
  • Titles don't mean much; you attain respect by producing results
  • We appreciate small, highly-productive teams
  • Slack is a way of life; short emails are encouraged
  • We hold a fearless attitude in high esteem
  • We worship bold ideas
  • Chess players do well
  • We revere collaboration, collaboration, collaboration

What perks do we have to offer?

  • We focus on doing things differently and challenge each other to be the best we can be, offering our employees:
  • Experienced leadership and founding team
  • Casual environment
  • Fully Remote Work (yes, we mean it - you will never have to sit in traffic anymore)
  • High performing team that wants to win and have fun doing it
  • Extremely competitive compensation
  • Opportunity for advancement (Pixalate will be what you make it)
Tell employers what skills you have
Account Management
Producing
Tracking Systems
Stress
Customer Support
Google Drive
Customer Success
Titles
JIRA
Advocacy
Presentation Skills
Terminology
Technical Sales
Japanese


Required Skill Profession

Other General



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