Sr Operation Mgmt Specialist

Job description

Sr Operation Mgmt Specialist



**General Information**



Req #



WD00087000



Career area:



Information Technology



Country/Region:



Singapore



State:



Central Singapore



City:



SINGAPORE



Date:



Thursday, October 9, 2025



Working time:



Full-time



**Additional Locations** :

* Singapore - Central Singapore - Singapore



* Singapore - Central Singapore - SINGAPORE



**Why Work at Lenovo**



We are Lenovo.

We do what we say.

We own what we do.

We WOW our customers.



Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).



This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .



**Description and Requirements**



**Job Title: L2 Wintel Support Engineer – AWS Platform**



**Location:** Singapore

**Department:** Cloud Infrastructure / IT Operations

**Reports To:** Cloud Operations Manager / Infrastructure Lead

**Employment Type:** Full-Time



**Job Summary:**



We are seeking a highly capable **Level 2 Windows Support Engineer** with **5+ years of hands-on Wintel experience** and at least **2 years of AWS cloud experience** , preferably in regulated or secure environments (e.g., Government Commercial Cloud - GCC).

The role focuses on maintaining and supporting Windows workloads hosted on AWS, with exposure to **Trend Micro Vision One** , **IAM Analyzer** , **CIS Hardening** , and **remediation tasks** such as **VMS and Cloudscape** .



**Key Responsibilities:**



+ Provide **L2 operational support** for Windows Server 2012/2016/2019/2022 in both on-prem and AWS environments.

+ Manage and support **AD, DNS, DHCP, GPO, WSUS** , and Windows clustering.

+ Resolve incidents and service requests related to **Wintel systems** via ITSM platforms (ServiceNow, Jira, etc.).

+ Perform **patch management** and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.

+ Support **AWS services** : EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).

+ Implement and review **IAM permissions** using IAM Access Analyzer and least privilege model.

+ Execute and remediate findings from **CIS Hardening baselines** and compliance scans.

+ Carry out **Vulnerability Management System (VMS) remediation** and **Cloudscape recommendations** in collaboration with InfoSec teams.

+ Work with **Trend Micro Vision One** (or similar EDR/XDR platforms) for threat detection and remediation.

+ Assist in automation scripting and remediation via **PowerShell** , **AWS CLI** , and **SSM Documents** .

+ Create and maintain technical documentation, knowledge articles, and standard operating procedures.

+ Participate in audits, patch windows, and disaster recovery testing.

+ Perform **on-call support** and participate in 24x7 shift rotations when required.



**Required Qualifications:**



+ **Diploma or Degree** in Information Technology, Computer Science, or related discipline.

+ **5+ years** of hands-on Wintel administration and support.

+ **2+ years** of hands-on AWS experience supporting Windows workloads.

+ Experience with **IAM roles, security groups, S3 access policies** , and **CloudWatch alarms/logs** .

+ Exposure to security and hardening frameworks (e.g., **CIS Benchmarks** , **SCAP** ).

+ Familiarity with tools like **Trend Micro Vision One** , **Qualys/Tenable** , **AWS Config** , and **AWS Systems Manager** .

+ **PowerShell scripting** proficiency for routine tasks and automation.

+ Knowledge of **backup and recovery** strategies for Windows servers in cloud.

+ Understanding of **ITIL practices** and experience using ticketing systems.



**Preferred Certifications:**



+ **AWS Certified SysOps Administrator – Associate**

+ **AWS Certified Solutions Architect – Associate**

+ Microsoft Certified: **Windows Server Hybrid Administrator Associate**

+ **ITIL v3/v4 Foundation**



**Soft Skills:**



+ Strong analytical and incident triage skills under pressure.

+ Ability to handle and communicate with **demanding customers** tactfully and professionally.

+ Ownership mindset with proactive problem-solving ability.

+ Good written and verbal communication; capable of producing clear documentation.

+ Team player with collaborative work ethic and a willingness to learn new technologies.



**Additional Locations** :

* Singapore - Central Singapore - Singapore



* Singapore - Central Singapore - SINGAPORE



* Singapore



* Singapore - Central Singapore



* Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE

Required Skill Profession

Other General