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Key Responsibilities
· Handle complex incident management
· Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
· Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
· Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
· Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
· Collaborate with technical teams to address product-related service issues and recommend improvements
· Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
· Ensure documentation is up to date for all operational processes, incidents, and service management workflows
· Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
· When/where required, be contactable for escalations and support, on and on-call standby basis during out-of-date hours.
· Deploy Changes as and when needed or based on business requirement
Experience
Minimum 3 years' experience in application/system support domain.
Must have dealt directly with external customers delivering to SLAs.
· Operating System: RHEL 7/8
· Database: Oracle 19c, RAC, DB/HSM Vault, Data Masking, Golden Gate, Active Data Guard
· Minimum 2 - 3 years' experience in ACM domain, where applicable.
· Airline experience and/or ATI know-how
Job Types: Full-time, Permanent
Pay: Up to $11,000.00 per month
Benefits:
Experience: