Overview
Store Manager / Deputy Store Manager
Working Days: 5 days (need work on weekends/ Public Holidays)
Location: NEX
Salary: $3000-$4000
Others: Attendance Allowance + Sales Incentive + Quarterly/Annual Incentives
Requirement:
- Possess N-level/ O-level
- At least 2 year of management experience in the health and wellness industry/ retail sales or high-end/luxury product sales
Job Scope:
- Store Operations
- Responsible for the overall daily operations of the retail store, including but not limited to product sales, customer service, product display and merchandising, stock control, cash management, and administrative record-keeping.
- Sales Targets
- Lead the store team to achieve company-set sales targets on a yearly, quarterly, and monthly basis.
Monitor performance, allocate tasks, and implement action plans to ensure goals are consistently met or exceeded.
- Team Leadership
- Supervise, train, mentor, and motivate store staff to deliver high-quality service and sales performance.
Build a high-performing team and develop future leadership talent.
- Customer Management
- Build and maintain relationships with key clients, VIPs, and corporate customers.
Ensure customer satisfaction by handling feedback and complaints effectively, and drive customer loyalty and repeat purchases.
- Marketing & Promotions
- Execute company marketing campaigns and in-store promotions.
Collect feedback from customers and staff to improve sales strategies.
Contribute to planning and implementing initiatives to increase footfall and sales revenue.
- Additional Responsibilities
- Provide tailored recommendations of wellness products to suit customer needs.
- Support and guide new team members to improve their sales and customer service skills.
- Contribute actively to business development by identifying new market channels, planning sales activities, increasing store revenue, improving customer retention, and enhancing the average transaction value.
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