Store Manager

Job description

Partnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations.

Responsibilities

• Lead the retail team to achieve and maintain operational excellence through efficient execution of store operational needs, maximizing profitability
• Coach, manage and lead the retail team to provide the best client experience aligning with management and company directions and strategies
• Ensure policies and procedures are followed to achieve maximum results

Leadership and Team Management

• Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates
• Ensure all new hires are properly onboarded and given all essential training
• Set clear expectations, coach and conduct performance evaluations with sales associates individually and on the sales floor, motivating team to meet defined targets
• Recommend relevant training for retail to build service, selling and product knowledge skills
• Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals
• Foster a positive and collaborative work environment

Job Responsibilities

• Sales and Business Development: Achieve and exceed sales targets and KPIs
• Propose and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives (e.g., promote client-centric initiatives to increase conversion)
• Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses
• Analyze sales data and identify trends to optimize business performance
• Monitor competitor activities and market trends to identify opportunities
• Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies

Customer Experience

• Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence
• Cultivate and nurture relationships with clients, ensuring long-term brand loyalty
• Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns
• Execute and communicate CRM strategy to the retail team to ensure the client-telling process is properly executed in the store in accordance with company guidelines and business strategies
• Implement customer service initiatives to enhance the customer experience
• Compute and analyze reports with necessary tools to access customer service delivery (e.g., Mystery Shop, CRM Reports)
• Address and resolve customer complaints and issues promptly and professionally
• Ensure the delivery of exceptional customer service that aligns with the brand's luxury standards

Store Operations

• Ensure operational excellence in all facets of store management, including inventory management, visual merchandising, and store maintenance
• Manage compliance of retail team with established company policies and standards
• Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards
• Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and convey other necessary information to associates
• Collaborate closely with merchandising, logistics, marketing, and other departments to optimize store operations

Reporting and Communication

• Generate comprehensive reports on store performance, sales metrics, and client feedback
• Ensure all databases and files are well organized and securely maintained as per established guidelines
• Complete all requests for information accurately and on time
• Comply with all policies and procedures as defined by Givenchy and LVMH

Team Collaboration

• Work collaboratively as an active team player to support all business activities
• Actively participate in any implementation of training and tools
• Maintain an open, positive, and constructive communication with team members

Profile / Qualifications

• Minimum 5–7 years of retail management experience, preferably in the luxury fashion
• Proven track record in driving sales performance, managing teams, and achieving KPIs in a high-end retail environment
• Experience in clienteling and cultivating long-term relationships with high-net-worth individuals
• Strong people management and team development skills; able to lead by example and elevate team performance and client service standards
• Strong analytical and decision-making skills; ability to interpret sales data and translate insights into action plans
• Ability to align store strategy with brand vision and global business objectives
• High level of integrity, discretion, and professionalism
• GIVENCHY is an equal opportunity employer.
  
  We offer an inclusive environment of mutual respect where diversity is welcomed and all employees feel included, developed, and heard

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at GIVENCHY by 2x

Retail (Assistant) Store Manager (based in Singapore)

Johor Baharu, Johore, Malaysia

Required Skill Profession

Trade, Import & Export