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Urgent! Strategic Customer Success Account Manager Job Opening In Singapore, Singapore – Now Hiring Docusign
Strategic Customer Success Account Manager
Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business‐critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‐signature and contract lifecycle management (CLM).
The Docusign Strategic Customer Success Account Manager (CSAM) is a high‐impact, multi‐faced position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory.
The Strategic CSAM serves as a customer adoption adviser, driving a return on our customers’ investment in Docusign and unlocking further digitalization.
Within their defined territory, the Strategic CSAM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favourable renewal terms, and providing insights to the business and customers that improve future outcomes.
The Strategic CSAM is a critical member of the Account team, working in collaboration with our Sales Team (Account Executives).
The ideal Strategic CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast‐paced environment.
Own a portfolio of 12‐20 strategic accounts and serve as the primary post‐sale relationship owner
Build and execute multi‐year success plans with clear outcomes, KPIs, and value realization milestones
Map and engage executive sponsors and cross‐functional stakeholders; establish governance (steering committees, EBR/QBRs)
Monitor product health and usage; proactively manage risk and drive prescriptive adoption playbooks
Champion the voice of the customer; synthesize feedback and influence product roadmap and prioritization
Own or co‐own renewals and expansion with Sales; identify, qualify, and progress upsell/cross‐sell opportunities
Partner with Sales to structure and negotiate renewals/expansions in line with customer outcomes
Coordinate with Professional Services, Support, Product, and Engineering to resolve escalations and deliver on commitments
Maintain accurate account plans, forecasts, and activity in SFDC; deliver executive‐ready value reports
Develop customer advocates; secure references, case studies, and advisory board participation
Remote:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
What you bring
7+ years in enterprise Customer Success, Account Management, or Strategic Consulting within B2B SaaS
Proven track record delivering GRACV and ACV targets across strategic/global accounts
Executive presence with experience engaging the C‐suite and guiding multi‐stakeholder programs
Experience with the renewals ownership, expansion strategy, complex negotiation
Familiarity with enterprise procurement, InfoSec, and compliance
Experience with technical aptitude for integrations, APIs, security, and data flows and able to translate business needs into product solutions
Proficient with CRM/CS tools (e.g., Salesforce, Gainsight) and analytics/BI platforms
Bachelor’s degree required
Excellent communication, facilitation, and storytelling skills and have strong value quantification and ROI narratives
Life at Docusign
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what’s right, every day.
At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
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Unlock Your Strategic Customer Potential: Insight & Career Growth Guide
Real-time Strategic Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Strategic Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6562 jobs in Singapore and 5626 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Strategic Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Docusign is currently hiring and seeking a Strategic Customer Success Account Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Docusign adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Strategic Customer Success Account Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Strategic Customer Success Account Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Strategic Customer Success Account Manager interview at Docusign, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Docusign's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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