Subject Matter Expert - Client Servicing

**Job Summary:** Client Servicing Subject Matter Experts are domain experts in a specific area or topic, operating as a liaison between our clients and internal teams.

They develop and apply expertise on the Clearwater systems and processes to evaluate requirements and configure solutions to meet a wide range of investment accounting and reporting needs for Clearwater's largest clients.

**Responsibilities:**Translate the client’s business requirements into specific system applications, process design, implementation materials/training and SOPs.Trusted to deliver accurate, timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify multiple complex topics.Strategize with development teams to enhance our product offering, improve our client on-boarding experience, shorten delivery periods, and develop repeatable, scalable processes.Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs.Key contributor for knowledge base and SOP documentation, leading efforts to drive client self-service.**Required Skills:** Possess deep knowledge in their area of expertise.Broad industry expertise in investment accounting, using skills to contribute to the development of company objectives and principles.Strong computer skills, including proficiency in Microsoft Office.Excellent attention to detail and strong documentation skills.

Outstanding verbal and written communication skills.

Strong organizational and interpersonal skills.

Exceptional problem-solving abilities.

**Education and Experience:** Bachelor’s degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.5+ years’ relevant experience.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.
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