Provide excellent guest services to all internal and external guest
Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points
Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
Lead and manage frontline staff
Prepare and submit report as assigned by EO
JOB RESPONSIBILITIES
General
Have guest-centric mindset.
Be customer‐centric and provide outstanding guest experience to internal and external guests.
Be proactive and render assistance to guests.
Have cultural intelligence.
Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.
Render 1st aid when necessary.
Daily duties
Exercise proactiveness when on duty to engage guests
Plan and lead in guest engagement sessions
Ensure operational standards are being adhered
Compute / track payroll for HRE staff
Handle all cases pertaining to guest feedback in daily operations
Provide leadership on ground in the absence of EO
Take action to correct or encourage staff’s action
Track and monitor staff performance
Participate in the interviewing process of HREs/interns
Any other tasks, as per assigned.
Compliance
Ensure good housekeeping at all area.
Defects to be reported to supervisor immediately
Abide by SOP & guidelines
To be trained in 1st Aid & AED within 6 months of service
Personal and Professional Integrity
Be punctual and responsible at all times
Adhere to company’s grooming standards and code of conduct
To ensure compliance of grooming standards and code of conduct
To uphold positive company image
Best Practices
Be up to date on the current promotions, events, happenings in Sentosa
Respond to urgent and crucial incidents and issues at all time
Collaboration and Teamwork
Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends
Collaborate with various operation units in managing situation within the island
JOB REQUIREMENTS
Candidate should ideally possess at least a diploma qualification or equivalent
At least 4 years of relevant working experience with supervisory role
Good communication skills and comfortable in frontline position
Able to work on weekdays, weekends, public holidays and rotating shifts
Ability to perform under pressure and enjoy working in a fast paced environment
Good written English and able to put up report
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