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Urgent! Supervisor, Service Ambassador Job Opening In Sentosa Island – Now Hiring Sentosa Development Corporation & Subsidiaries

Supervisor, Service Ambassador



Job description

JOB PURPOSE

  • Provide excellent guest services to all internal and external guest
  • Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points
  • Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
  • Lead and manage frontline staff
  • Prepare deployment, schedule staff for duty
  • Prepare and submit report as assigned by EO

JOB RESPONSIBILITIES

General

  • Have guest-centric mindset.

    Be customer-centric and provide outstanding guest experience to internal and external guests.

  • Be proactive and render assistance to guests.

  • Have cultural intelligence.

    Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.

  • Render 1st aid when necessary.

Daily duties

  • Exercise proactiveness when on duty to engage guests
  • Plan and lead in guest engagement sessions
  • Ensure operational standards are being adhered
  • Compute / track payroll for HRE staff
  • Conduct new staff On-Job-Training (OJT)
  • Handle all cases pertaining to guest feedback in daily operations
  • Provide leadership on ground in the absence of EO
  • Take action to correct or encourage staff's action
  • Track and monitor staff performance
  • Participate in the interviewing process of HREs/interns
  • Any other tasks, as per assigned.

Compliance

  • Ensure good housekeeping at all area.

    Defects to be reported to supervisor immediately
  • Abide by SOP & guidelines
  • To be trained in 1st Aid & AED within 6 months of service

Personal and Professional Integrity

  • Be punctual and responsible at all times
  • Adhere to company's grooming standards and code of conduct
  • To ensure compliance of grooming standards and code of conduct
  • To practice good housekeeping
  • To uphold positive company image

Best Practices

  • Be up to date on the current promotions, events, happenings in Sentosa
  • Respond to urgent and crucial incidents and issues at all time

Collaboration and Teamwork

  • Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends
  • Collaborate with various operation units in managing situation within the island

JOB REQUIREMENTS

  • Candidate should ideally possess at least a diploma qualification or equivalent
  • At least 4 years of relevant working experience with supervisory role
  • Good communication skills and comfortable in frontline position
  • Able to work on weekdays, weekends, public holidays and rotating shifts
  • Ability to perform under pressure and enjoy working in a fast paced environment
  • Good written English and able to put up report


Required Skill Profession

Other General



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    Unlock Your Supervisor Service Potential: Insight & Career Growth Guide


  • Real-time Supervisor Service Jobs Trends in Sentosa Island, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Supervisor Service in Sentosa Island, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14980 jobs in Singapore and 19 jobs in Sentosa Island. This comprehensive analysis highlights market share and opportunities for professionals in Supervisor Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sentosa Development Corporation & Subsidiaries adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
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    • 7. Obeying Singapore laws and regulations
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    Sentosa Development Corporation & Subsidiaries interview tips for Supervisor, Service Ambassador

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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