Company Description
The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region.
To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction
Job Description
Opportunities & Exposure
1.
Drive process optimization in Claims Management
Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool
Enhance communication & marketing of new tool
Support roll-out of tool to new sites within APAC
Provide training to internal & external team within APAC
Identify improvement areas and develop actions plan with project committee to reduce claims
2.
Drive improvement in data quality management
Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer's expectation
Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
Initiate corrective actions for procedural or process deficiencies
Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI's and actions plan
Qualifications
Able to commit 6 months of internship from Jan 26 to Jun 26
Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
Good interpersonal, communication and presentation skills
Strong Project Management and Change Management skills
Continuous improvement oriented, open minded & Team player
Customer and result oriented
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.