Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance.
Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance.
Job Description
Provide Level 1 and 2 support for Corporate IT and Security applications
Monitor and manage daily/monthly operational jobs
Communicate with users via phone, chat, email, and ticketing systems
Troubleshoot and resolve incidents, service requests, and issues
Collaborate with cross-functional teams for efficient issue resolution
Escalate complex cases to Level 3 or infrastructure teams as needed
Work closely with project, infrastructure, and production teams on user requests
Generate regular reports on tickets and system performance
Open to work in shifts (ASIA/EMEA), including weekends and on-call
The Successful Applicant
A Successful Support Analyst Should Have
Atleast 4+ years of experience in supporting or developing application
Foundational knowledge of application servers
Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java
Solid understanding of IT production environments, including deployment processes and CI/CD pipelines
Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS
Ability to effectively communicate technical concepts to non-technical stakeholders
What's on Offer
Opportunity to work on cutting-edge technologies and solve complex business challenges.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
Contact: Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)
Quote job ref: JN-
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology and Engineering
Industries Financial Services, Accounting, and Banking
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