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Urgent! Support Analyst Job Opening In singapore, Singapore – Now Hiring Bottomline



Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid?

Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.

We're looking for passionate individuals to join our team and help drive impactful results for our customers.

If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

To join a very dynamic company and a motivated team, we invite you to apply for the position of:

Support Analyst

Department: Financial Messaging - Service Desk

Location: Singapore

Reporting to: FM Head Of Support

Job overview

The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

Responsibilities and Duties

The Support Analyst will have the chance to handle the following responsibilities:

  • Analyse, understand, and reproduce situations existing within our products
  • Define and request configuration and code solutions
  • Deliver high quality technical directives
  • Follow-up, resolve or escalate of cases using ITIL procedures
  • Track, describe and update the cases in our ITSM management system
  • Communicate clearly with the different internal, third party and client teams
  • Manage multiple cases in parallel
  • Be part of the 24/7 OnCall rota
  • Qualifications

    Formal Education & Certification

  • University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
  • Knowledge & Experience

  • Experience with Linux machine operating systems 
  • Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes.

    ITIL 4 foundation certification would be a plus.
  • Experience with Knowledge base management using KCS methodology
  • Proficiency of SQL queries
  • Knowledge of Fintech environment would be an advantage
  • Personal Attributes

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • To be rigorous, methodical, and organised
  • Sense of responsibility appropriate to the banking industry
  • Exceptional oral and written communication skills 
  • Highly self-motivated and directed.
  • Multi-tasking abilities
  • Languages

    It is required to be fluent in English.

    Any other languages will be a plus.

    Only the applications matching the required skills will be taken into consideration


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Support Analyst Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bottomline adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Support Analyst Job Success
      Bottomline interview tips for Support Analyst

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      Before the Interview:
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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      Final Thought:

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