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Support Analyst Job Opening In singapore, Singapore – Now Hiring Bottomline


Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid?

Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.

We're looking for passionate individuals to join our team and help drive impactful results for our customers.

If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

To join a very dynamic company and a motivated team, we invite you to apply for the position of:

Support Analyst

Department: Financial Messaging - Service Desk

Location: Singapore

Reporting to: FM Head Of Support

Job overview

The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

Responsibilities and Duties

The Support Analyst will have the chance to handle the following responsibilities:

  • Analyse, understand, and reproduce situations existing within our products
  • Define and request configuration and code solutions
  • Deliver high quality technical directives
  • Follow-up, resolve or escalate of cases using ITIL procedures
  • Track, describe and update the cases in our ITSM management system
  • Communicate clearly with the different internal, third party and client teams
  • Manage multiple cases in parallel
  • Be part of the 24/7 OnCall rota
  • Qualifications

    Formal Education & Certification

  • University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
  • Knowledge & Experience

  • Experience with Linux machine operating systems 
  • Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes.

    ITIL 4 foundation certification would be a plus.
  • Experience with Knowledge base management using KCS methodology
  • Proficiency of SQL queries
  • Knowledge of Fintech environment would be an advantage
  • Personal Attributes

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • To be rigorous, methodical, and organised
  • Sense of responsibility appropriate to the banking industry
  • Exceptional oral and written communication skills 
  • Highly self-motivated and directed.
  • Multi-tasking abilities
  • Languages

    It is required to be fluent in English.

    Any other languages will be a plus.

    Only the applications matching the required skills will be taken into consideration

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Support Analyst Potential: Insight & Career Growth Guide


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    11503 Jobs in Singapore
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    10104 Jobs in Singapore
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    Download Support Analyst Jobs Trends in Singapore and Singapore

    Are You Looking for Support Analyst Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bottomline adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Support Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support Analyst?

    Key qualifications for Support Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Support Analyst?

    To improve your chances of getting hired for Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Support Analyst Job Success

    Bottomline interview tips for Support Analyst

    Here are some tips to help you prepare for and ace your Support Analyst job interview:

    Before the Interview:

    Research: Learn about the Bottomline's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Honest: Don't exaggerate your skills or experience.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Support Analyst interview at Bottomline, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bottomline's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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