Support Consultant - Microsoft Dynamics 365 at Illum (9) Pte Ltd

Job Overview

Company

Illum (9) Pte Ltd

Location

Rochor

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Duties and Responsibilities
Provide first and second-level functional and technical support to customers end-users regarding Dynamics 365 Business Central and Dynamics Sales Hub (CRM), including troubleshooting issues and resolving inquiries.
Liaise with Technical Consultant on issues with customizations / company addons
Document and track support requests and resolutions using a ticketing system.
Liaise with Principal (Microsoft) on issues with software
Introduce/Recommend addons / change requests to customer to help them in their daily work or resolve their issue
Requirements
Detailed Knowledge of Entry of Mid Tier ERP/CRM Solution - Business Central will be a major plus, D365 Sales Hub will be a major plus, but not required
Possess Good Accounting and business workflow knowledge and/or IT database knowledge
Able to work in an organized manner, following company SOP
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Good listening skills
Love Technology
Minimum Diploma in Accounting or IT

Job Details:
https://sg.expertini.com/jobs/job/support-consultant-microsoft-dynamics-365-rochor-illum-9-pte-ltd-4777-99713/

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