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Urgent! Support Consultant - Microsoft Dynamics 365 Job Opening In Singapore, Singapore – Now Hiring Illum (9) Pte Ltd

Support Consultant Microsoft Dynamics 365



Job description

Provide first and second-level functional and technical support to customers end-users regarding Dynamics 365 Business Central and Dynamics Sales Hub (CRM), including troubleshooting issues and resolving inquiries.


Liaise with Technical Consultant on issues with customizations / company addons
Document and track support requests and resolutions using a ticketing system.


Liaise with Principal (Microsoft) on issues with software
Introduce/Recommend addons / change requests to customer to help them in their daily work or resolve their issue
Requirements
Detailed Knowledge of Entry of Mid Tier ERP/CRM Solution - Business Central will be a major plus, D365 Sales Hub will be a major plus, but not required
Possess Good Accounting and business workflow knowledge and/or IT database knowledge
Able to work in an organized manner, following company SOP
Excellent problem-solving and troubleshooting skills.


Strong communication and interpersonal skills.


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