Job Responsibilities:
1.
Front-line support for customer inquiries and issues via email and phone;
2.
Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3.
Effective escalation to Level 2 or product vendor for action and resolution;
4.
Able to handle flexible working hours on demand basis;
5.
Able to handle shift work (allowance applicable);
6.
Maintain rapport with customers and competence in managing vendors; and
7.
Any other ad-hoc duties assigned
Job Requirements:
- Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma is Computer Science / Information Technology or equivalent
- Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
- With working experience in an SI or distributor environment with network security skillset is a plus
- Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
- Ability to work under pressure with minimal supervision
- Excellent in communication and analytical skills
- Positive working attitude and team player
- Shift work arrangement
- Willing to work extended office hours when needed
- Entry level are welcome to apply