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Support Engineer Job Opening In Outram Park – Now Hiring Innovax Systems Pte Ltd.


Job description

About the Company

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications.

Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS) , based in Singapore to join our team as we expand our operations in the region.

You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region.

You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

  • Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.

  • Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.

  • Ensure smooth workflow processes and attainment of service level commitment.

  • Manages and monitors all installed systems and infrastructure for the organization.

  • Escalate critical or priority issues to relevant teams to expedite resolutions.

  • Assists in conducting product training and onboarding to use our solution.

  • Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

  • Degree in Information Technology, Computer / Telecommunication or related field.

  • Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.

  • Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.

  • Problem-solving skills, critically thinking and possess analytical mind.

  • Experience in technical support or customer service in a software or IT environment.

  • Adept at multitasking and managing priorities in a fast-paced environment.

  • Possess self-initiative and able to work independently and collaborative with people at various levels.

  • Familiarity with Windows and Linux environment.

  • Experience and exposure in VoIP and CSP environment will be an added advantage.

NOTICE

We regret to inform that only shortlisted candidates will be notified.

All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the Purposes of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you.

We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to our website, for more information.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Outram Park, Singapore, highlighting market share and opportunities for professionals in Support Engineer roles.

34159 Jobs in Singapore
34159
114 Jobs in Outram Park
114
Download Support Engineer Jobs Trends in Outram Park and Singapore

Are You Looking for Support Engineer Job?

Great news! is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Innovax Systems Pte Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Outram Park. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer?

Key qualifications for Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer?

To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Job Success

Innovax Systems Pte Ltd. interview tips for Support Engineer

Here are some tips to help you prepare for and ace your Support Engineer job interview:

Before the Interview:

Research: Learn about the Innovax Systems Pte Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer interview at Innovax Systems Pte Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Innovax Systems Pte Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Engineer Positions

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