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Support Engineer Job Opening In Singapore, Singapore – Now Hiring Singtel


Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.


The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.

  • Provisioning and de-provisioning of Public Cloud (eg.

    AWS / Azure) accounts for customers & Private Cloud (eg.

    VMware vCloud Director, NSX-V/T)

  • Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra

  • Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices

  • Estimating Public Cloud costs and identifying operational cost control mechanisms

  • Keep technical documentation up to date

  • Proactively keep up to date on Public Cloud services and developments

  • Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes

  • Support data/service migration projects

  • Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties.

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

    Provide timely status updates to relevant parties.

  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.

  • Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.

  • Ensure service level meets the requirement.

    Propose and implement action plan when required.

  • Monitor Hybrid Cloud Infrastructure according to standard operations procedures.


  • Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

  • Conduct root cause analysis & implement pro-active measures.

    Monitor effectiveness of implemented measures.

  • Provide systems related technical advice to customers or project teams for manageable issues.

  • Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability.

    Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
  • To provide 24x7 Support.
  • Skills for Success:

  • Minimum 2-4 years’ experience in IT infrastructure management and cloud operations

  • Able to work under pressure and odd hours

  • Some working knowledge of cloud services: SaaS, PaaS, and IaaS

  • Experience with various virtualization technologies, private and hybrid cloud environments
  • Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)

  • Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)

  • Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)

  • Operational Support (ITSM tools, Monitor, Advisor)

  • Middleware (IIS, Apache)
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Support Engineer Potential: Insight & Career Growth Guide


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    Are You Looking for Support Engineer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support Engineer?

    Key qualifications for Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Support Engineer Job Success

    Singtel interview tips for Support Engineer

    Here are some tips to help you prepare for and ace your Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Support Engineer interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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