Support Engineer
Date:
3 Oct 2025
Location:
Singapore, Singapore
Company:
Singtel Group
Note:
An empowering career at Singtel begins with a Hello.
Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.
Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.
So, when you say hello to us, you are really empowered to say...“Hello BIG Possibilities”.
Overview
The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.
Responsibilities
Provisioning and de-provisioning of Public Cloud (eg.
AWS / Azure) accounts for customers & Private Cloud (eg.
VMware vCloud Director, NSX-V/T)
Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra
Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices
Estimating Public Cloud costs and identifying operational cost control mechanisms
Keep technical documentation up to date
Proactively keep up to date on Public Cloud services and developments
Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
Support data/service migration projects
Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties
Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability
Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties
Ensure service level meets the requirement.
Propose and implement action plan when required
Monitor Hybrid Cloud Infrastructure according to standard operations procedures
Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business
Conduct root cause analysis & implement pro-active measures.
Monitor effectiveness of implemented measures
Provide systems related technical advice to customers or project teams for manageable issues
Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability.
Provide input to security audits (as required) and implement the necessary corrective/preventive actions
To provide 24x7 Support.
Skills for Success
Minimum 2-4 years’ experience in IT infrastructure management and cloud operations
Able to work under pressure and odd hours
Some working knowledge of cloud services: SaaS, PaaS, and IaaS
Experience with various virtualization technologies, private and hybrid cloud environments
Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)
Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)
Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)
Operational Support (ITSM tools, Monitor, Advisor)
Middleware (IIS, Apache)
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