Engage callers to assess the nature and severity of the situation
Collect and verify information from relevant sources (e.g., schools, family members, relatives, government databases)
Conduct risk and safety assessments for reported cases
Determine response urgency and ensure appropriate case routing
Coordinate with partner agencies to ensure smooth case handover
Engage and involve key family members in working with the assigned agency
What We’re Looking For
Minimum degree holders.
Proficient in Microsoft Office applications, including Word and Excel.
Experienced in customer service/call center would be advantageous.
Ability to remain calm and composed in high-stress situations and environments
Willingness to work shift hours if required (operates a 24/7 helpline).
Currently, work hours follow the schedule below and may be updated if there are changes.
2) Mon – Thur: 12 – 9.30 pm; Fri: 12 – 9 pm
Interested candidates please click “Apply Now”.
We regret to inform that only shortlisted candidates will be informed.
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