Support Services Executive

Job Highlights:

• Nearest MRT: Caldecott MRT
• Contract duration: 12 months
• Salary: Up to $3,100/month.
  
  

What You'll Do

• Engage callers to assess the nature and severity of the situation
• Collect and verify information from relevant sources (e.g., schools, family members, relatives, government databases)
• Conduct risk and safety assessments for reported cases
• Determine response urgency and ensure appropriate case routing
• Coordinate with partner agencies to ensure smooth case handover
• Engage and involve key family members in working with the assigned agency

What We're Looking For

• Singaporean only.
  
  
• Minimum Degree holders.
  
  
• Proficient in Microsoft Office applications, including Word and Excel.
  
  
• Experienced in customer service/call center would be advantageous.
  
  
• Ability to remain calm and composed in high-stress situations and environments

• Willingness to work shift hours if required (operates a 24/7 helpline).
  
  Currently, work hours follow the schedule below and may be updated if there are changes.
  
  

• 1) Mon – Thur: 9 am – 6.30 pm; Fri: 9 am – 6 pm

  2) Mon – Thur: 12 – 9.30 pm; Fri: 12 – 9 pm

Interested candidates please click Apply Now.

We regret to inform that only shortlisted candidates will be informed.

Angelle Patrick John

Outsourcing Team

BGC Group Pte Ltd

EA: 05C3053

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