Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Support Team Lead.
Singapore Jobs Expertini

Urgent! Support Team Lead Job Opening In Pacific Remote Islands Marine National Monument – Now Hiring Moneythor



Job description

ABOUT MONEYTHOR

Moneythor is an award-winning software company founded in 2013.

We provide banks and fintech firms with a modern toolkit to enhance their digital banking services with the prime focus of generating data-driven personalised and contextual recommendations for their customers.

Since inception, Moneythor has set a mission for itself to make digital financial services more relevant, more personal and to wipe out the myth that you cannot get great financial insights when you visit your financial institution online.

Moneythor is headquartered in Singapore and with presence in Dubai, London, Paris, Sydney, Tokyo, and further expansion in progress.

Our solution is currently used by financial institutions globally.

OVERVIEW:

Do you have a clear sense of what world-class support organization should look like?

Have you been looking for that opportunity to make your vision a reality?

Do you believe that there can be no business success without client success?

If you answered yes to these questions, then this might be the perfect role for you

We are seeking an experienced and driven Head of Support to lead our technical support operations.

This role will be responsible for managing our L1 and L2 Support Engineers based in the Philippines and driving continuous improvement in client support, service reliability, and internal processes.

This is a remote role based in the Philippines, ideally in Manila.

RESPONSIBILITIES:

  • Lead and manage a growing team of L1 and L2 Support Engineers
  • Ensure high-quality and timely handling of client requests in line with SLA commitments
  • Define and continuously improve support processes, workflows, and escalation protocols
  • Serve as the escalation point for critical incidents and client complaints
  • Collaborate closely with Engineering, Delivery, and Product teams to ensure seamless client experience
  • Establish and track KPIs to measure support performance and team productivity
  • Support recruitment, onboarding, and training of support team members
  • Oversee the development and upkeep of support documentation, training content, and the internal knowledge base
  • Promote automation and scripting initiatives to enhance operational efficiency
  • Foster a culture of accountability, responsiveness, and customer-centricity within the support team
  • Provide regular reporting and insights to the management team
  • Ensure all required internal reporting tasks are completed accurately and on time

REQUIREMENTS:

  • Bachelor's Degree in Computer Science, Information Technology, or equivalent
  • At least 5 years of relevant experience in support leadership roles
  • Proven experience in managing and scaling remote support teams
  • Strong knowledge of support tools, SLA management, and escalation frameworks
  • Familiarity with the Financial Services or PFM domain is a plus
  • Intermediate knowledge in JavaScript/ programming
  • Solid understanding of technical troubleshooting, root cause analysis, and incident management
  • Excellent communication, stakeholder management, and conflict resolution skills
  • Experience with scripting or light automation (e.g., JavaScript) is a strong advantage
  • Adaptable, proactive, and results-oriented leader


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Support Team Potential: Insight & Career Growth Guide


  • Real-time Support Team Jobs Trends in Pacific Remote Islands Marine National Monument, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Team in Pacific Remote Islands Marine National Monument, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6934 jobs in Singapore and 13 jobs in Pacific Remote Islands Marine National Monument. This comprehensive analysis highlights market share and opportunities for professionals in Support Team roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Support Team Lead Job?

    Great news! is currently hiring and seeking a Support Team Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Moneythor adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Support Team Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Pacific Remote Islands Marine National Monument. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Support Team Lead?

    Key qualifications for Support Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Support Team Lead?

    To improve your chances of getting hired for Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Support Team Lead Job Success
    Moneythor interview tips for Support Team Lead

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Moneythor's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Support Team Lead interview at Moneythor, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Moneythor's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Support Team Lead Positions

    Setting up job alerts for Support Team Lead is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!