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Support Team Representative Job Opening In Singapore, Singapore – Now Hiring Zota


Job description

Who We Are:

Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere.

With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:)

About the position:

Our Support team is the backbone of our customer experience.

With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly.

In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly.

You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners.

What we offer:

Full training is provided at the company's expense.

We operate a 24/7 shift system with a balanced 5 day work week.

Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours.

As well as a supportive, multicultural team environment.

What you will do:

  • Address and solve customer issues through email, Slack, and Skype
  • Cooperate with other online platform representatives
  • Help customers with API integration to our gateway
  • Build and maintain the processing environment
  • Identify and document bugs and features
  • Handle correspondence with merchants and various third parties
  • Manual QA of integrations with our partners

Requirements:

  • Experience in technical/customer support
  • Strong organizational, analytical, written, and verbal communication skills
  • Passion for troubleshooting and constant self-learning
  • Superb attention to detail
  • Ability to quickly learn and adapt to new features and innovations
  • Willingness to learn and initiate
  • Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.

About our hiring process:

Digital interview Home Task Interview with Support Team Leader HR Interview Integrity Test Offer.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Team Potential: Insight & Career Growth Guide


Real-time Support Team Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Team in Singapore, Singapore, highlighting market share and opportunities for professionals in Support Team roles.

6874 Jobs in Singapore
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Are You Looking for Support Team Representative Job?

Great news! is currently hiring and seeking a Support Team Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zota adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Support Team Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Team Representative?

Key qualifications for Support Team Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Team Representative?

To improve your chances of getting hired for Support Team Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Team Representative Job Success

Zota interview tips for Support Team Representative

Here are some tips to help you prepare for and ace your Support Team Representative job interview:

Before the Interview:

Research: Learn about the Zota's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Team Representative interview at Zota, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zota's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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