Job Summary
Oversee after‑sales service, quotations, spare parts purchasing, and inventory management, while leading both in‑house and on‑site technician teams.
Responsibilities
- Manage the full scope of after‑sales operations, including delivery, installation, testing, customer training, and payment collection.
- Supervise and evaluate in‑house and on‑site technicians to ensure service quality and performance.
- Coordinate with sales staff and customers to arrange and execute service schedules.
- Prepare service quotations and manage spare parts and product inventory.
- Handle purchasing of parts and materials required for after‑sales service.
- Ensure all operations comply with company SOPs and quality standards.
- Train technicians to improve technical skills and service efficiency.
- Handle customer feedback and resolve complaints promptly and professionally.
- Maintain accurate records of service, quotation, and inventory in the ERP system.
- Collaborate with management to improve service workflows and customer satisfaction.
- Perform other related tasks as required.
Requirements
- Diploma or Bachelor’s degree in Electronic or Mechanical Engineering preferred.
- Minimum 3 years of experience in after‑sales service or technical team leadership.
- Experience in kitchen equipment, stainless steel fabrication, or F&B equipment industry is an advantage.
- Strong leadership, communication, and problem‑solving skills.
- Proficient in computer use and ERP systems.
- Responsible, proactive, and able to work independently under pressure.
- Excellent time management and teamwork abilities.
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