Position
Supporting & Operation Admin
Job Summary:
Oversee after-sales service, quotations, spare parts purchasing, and inventory management, while leading both in-house and on-site technician teams.
Responsibilities
Manage the full scope of after-sales operations, including delivery, installation, testing, customer training, and payment collection.
Supervise and evaluate
both in-house and on-site technicians
to ensure service quality and performance.
Coordinate with sales staff and customers to arrange and execute service schedules.
Prepare
service quotations
and manage
spare parts and product inventory .
Handle
purchasing of parts and materials
required for after-sales service.
Ensure all operations comply with company SOPs and quality standards.
Train technicians to improve technical skills and service efficiency.
Handle customer feedback and resolve complaints promptly and professionally.
Maintain accurate records of service, quotation, and inventory in the ERP system.
Collaborate with management to improve service workflows and customer satisfaction.
Perform other related tasks as required.
Requirements
Diploma or Bachelor’s degree in Electronic or Mechanical Engineering preferred.
Minimum 3 years of experience in after-sales service or technical team leadership.
Experience in
kitchen equipment, stainless steel fabrication, or F&B equipment industry
is an advantage.
Strong leadership, communication, and problem-solving skills.
Proficient in computer use and ERP systems.
Responsible, proactive, and able to work independently under pressure.
Excellent time management and teamwork abilities.
Working Hours
Monday to Friday:
9:00am – 6:00pm
Saturday:
9:00am – 1:00pm
Immediate availability preferred.
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