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Urgent! Svc Delivery Mgr, Svc Ldrship Job Opening In Singapore, Singapore – Now Hiring Singtel Group
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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.
Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Overview
The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.
The activities include:
to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to assist the Senior Managers to train and guide junior team members.
Project Delivery
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
Review and approve service request/enhancement effort, schedules and risk plans
Review and raise resource requirement
Responsible for resource forecasting and planning
Review, monitor and report project health status
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Be involved in pre-sale activities
Team Management
Delegate tasks effectively by providing clear and specific instructions and goals
Plan, track and monitor the tasks assigned to the team leader/ members
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management
Requirement
Typically, 6 years IT project management experience
Strong knowledge in process improvement methodologies and tools
Degree in Information Systems, Computer Science or equivalent
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Able to lead, develop and maintain respectful and trusting relationship
Proficient in written and spoken English
Able to travel as required
We are driven by our
AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives.
We are
committed to our Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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Unlock Your Svc Delivery Potential: Insight & Career Growth Guide
Real-time Svc Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Svc Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2077 jobs in Singapore and 1801 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Svc Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a Svc Delivery Mgr, Svc Ldrship to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Svc Delivery Mgr, Svc Ldrship Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
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