• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Svc Delivery Mgr, Svc(IMS) Ldrship Job Opening In Singapore, Singapore – Now Hiring Singtel


Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 13, has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview


As a Service Delivery Manager you will part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client.

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.


If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you.

Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success

Key Responsibilities


You will be performing the following scope of work for a system or a family of systems for a NCS key client:

  • Service Management

  • Configuration Management

  • Incident Management

  • IT Security Management

  • IT Security Compliance & QA Management
  • The following are the activities in each scope of work:


    Service Management

  • Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client

  • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.


  • Monitor and update client on operation concern and/or compliance matters and propose resolution.

  • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.


  • Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.


  • Review reports from Operations & Support (O&S) project teams within the System Family

  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.


  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.


  • Prepare Management plan and submit compilation to the Client annually
  • IT Configuration Management

  • Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.


  • Maintain oversight and review the Obsolescence at System Family Level.


  • Prepare and submit report to Client
  • Incident Management

  • Lead investigation and resolution of incident

  • Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
  • IT Security Management

  • Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.


  • Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.


  • Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline.

    Maintain oversight and submit reports on monthly basis.


  • Escalate and/or seek Client’s acceptance and approval of assessed risks.
  • IT Security Compliance & QA Management

  • Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.


  • Declare, review and report compliance status to SMO head office annually.


  • During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.


  • Provide a Rectification Plan on any gaps found.


  • Provide rectification plan for issues arising from audit.


  • Seek waiver on compliance whenever it is justifiable.


  • Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.


  • Work with Client on system enhancement required for policy changes and audit requirements.
  • The ideal candidate should possess:

  • Degree in Information Systems, Computer Science or equivalent

  • More than 5 years of IT project management experience and at least 10 years of IT experience

  • Experience in IT business analysis techniques

  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques

  • Able to lead, develop and maintain respectful and trusting relationship
  • We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives.

    We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

    Together, we make the extraordinary happen.

    Learn more about us at ncs.co and visit our LinkedIn career site.

    Required Skill Profession

    Motor Vehicle Operators


    • Job Details

    Related Jobs

    NCS Pte Ltd hiring Svc Delivery Mgr, Svc(IMS) Ldrship Job in Singapore
    NCS Pte Ltd
    Singapore
    Singtel Group hiring Svc Delivery Mgr, Svc(IMS) Ldrship Job in Singapore
    Singtel Group
    Singapore
    Singtel Group hiring Lead Svc Delivery Mgr, Svc(IMS) Ldrship Job in Singapore
    Singtel Group
    Singapore
    Singtel Group hiring Snr Svc Delivery Mgr, Svc(IMS) Ldrship Job in Singapore
    Singtel Group
    Singapore
    Singtel Group hiring Lead Svc Delivery Mgr, Svc(IMS) Ldrship Job in Singapore
    Singtel Group
    Singapore
    Singtel hiring Svc Delivery Mgr, Svc Ldrship Job in Singapore
    Singtel
    Singapore
    NCS Pte Ltd hiring Svc Delivery Mgr, Svc Ldrship Job in Singapore
    NCS Pte Ltd
    Singapore
    Singtel Group hiring Svc Delivery Mgr, Svc Ldrship Job in Singapore
    Singtel Group
    Singapore
    Marina Bay Sands hiring Specialist, MICE Svc Ops Job in singapore, sg, singapore, sg, Singapore
    Marina Bay Sands
    singapore, sg, singapore, sg, Singapore
    Singtel hiring Analyst, EUC & Svc Desk Job in singapore, singapore, singapore, singapore, Singapore
    Singtel
    singapore, singapore, singapore, singapore, Singapore
    Citigroup Inc. hiring Customer Svc Intmd Analyst Job in Singapore
    Citigroup Inc.
    Singapore
    Singtel Group hiring Analyst, EUC & Svc Desk Job in Singapore
    Singtel Group
    Singapore
    NCS hiring Analyst, EUC & Svc Desk Job in Singapore
    NCS
    Singapore
    Citigroup hiring Customer Svc Intmd Analyst Job in Singapore
    Citigroup
    Singapore
    Citigroup hiring Customer Svc Intmd Analyst Job in Singapore
    Citigroup
    Singapore
    Singtel hiring Snr Consultant, EUC & Svc Desk Job in Singapore
    Singtel
    Singapore
    Singapore National Eye Centre hiring Pharmacy Technician (Pharmacy Auto Svc) Job in Singapore
    Singapore National Eye Centre
    Singapore
    KK Women's & Children's Hospital hiring Pharmacy Technician (Pharmacy Auto Svc) Job in Singapore
    KK Women's & Children's Hospital
    Singapore

    Unlock Your Svc Delivery Potential: Insight & Career Growth Guide


    Real-time Svc Delivery Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Svc Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Svc Delivery roles.

    1779 Jobs in Singapore
    1779
    1485 Jobs in Singapore
    1485
    Download Svc Delivery Jobs Trends in Singapore and Singapore

    Are You Looking for Svc Delivery Mgr, Svc(IMS) Ldrship Job?

    Great news! is currently hiring and seeking a Svc Delivery Mgr, Svc(IMS) Ldrship to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Svc Delivery Mgr, Svc(IMS) Ldrship Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Svc Delivery Mgr, Svc(IMS) Ldrship?

    Key qualifications for Svc Delivery Mgr, Svc(IMS) Ldrship typically include Motor Vehicle Operators and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Svc Delivery Mgr, Svc(IMS) Ldrship?

    To improve your chances of getting hired for Svc Delivery Mgr, Svc(IMS) Ldrship, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Svc Delivery Mgr, Svc(IMS) Ldrship Job Success

    Singtel interview tips for Svc Delivery Mgr, Svc(IMS) Ldrship

    Here are some tips to help you prepare for and ace your Svc Delivery Mgr, Svc(IMS) Ldrship job interview:

    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Svc Delivery Mgr, Svc(IMS) Ldrship interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Svc Delivery Mgr, Svc(IMS) Ldrship Positions

    Setting up job alerts for Svc Delivery Mgr, Svc(IMS) Ldrship is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!