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Urgent! Svc Delivery Mgr, Svc(IMS) Ldrship Job Opening In Singapore, Singapore – Now Hiring Singtel Group
We are a leading technology services firm with operations across the Asia Pacific region, delivering consulting, digital services, technology solutions, and more.
The Senior / Service Delivery Manager will be responsible for managing day-to-day support of medium-scale maintenance projects, ensuring customer requirements and service levels are met.
The role includes team health checks, application monitoring, handling customer queries, incident investigation and resolution, tracking incidents to closure, and training/guiding junior team members in support of the Program Manager.
What will you do?
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided (SLA/KPI) are conducted to maintain alignment with customer expectations
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
Review and approve service request/enhancement effort, schedules and risk plans
Review and raise resource requirements
Responsible for resource forecasting and planning
Review, monitor and report project health status
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth BAU support operations
Ensure effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) within agreed timeframes
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Be involved in pre-sale activities
Team Management
Delegate tasks effectively by providing clear and specific instructions and goals
Plan, track and monitor the tasks assigned to the team leader/ members
Participate in leadership activities and provide performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management
The ideal candidate should possess:
More than 5 years of IT Infrastructure/Project Management experience
Strong knowledge in process improvement methodologies and tools
Good customer and stakeholder management skills
Experience in the development, implementation and operation support of information technology projects in a range of organizations
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Able to lead, develop and maintain respectful and trusting relationships
Proficient in written and spoken English
Degree in Information Systems or equivalent
We are driven by our
AEIOU
beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives.
We are committed to our
Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we
make the extraordinary happen .
Learn more about us at ncs.co and visit our LinkedIn career site.
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Unlock Your Svc Delivery Potential: Insight & Career Growth Guide
Real-time Svc Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Svc Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2077 jobs in Singapore and 1801 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Svc Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a Svc Delivery Mgr, Svc(IMS) Ldrship to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Svc Delivery Mgr, Svc(IMS) Ldrship Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Svc Delivery Mgr, Svc(IMS) Ldrship typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Svc Delivery Mgr, Svc(IMS) Ldrship interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.
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