System Administrator (1 Year Contract)

Key Responsibilities

System Maintenance & Performance Optimization

• Monitor and maintain post-production stability of BuyWell, ensuring uptime and performance meet SLAs.
• Coordinate with the vendor and internal IT team for any technical fixes, upgrades, or support escalations.
  
  
• Proactively identify and resolve system bottlenecks, errors, or inefficiencies.
  
  
• Manage backup, recovery, and disaster readiness for the BuyWell environment.
  
  
• Monitor the health and performance of the Buywell system across all modules (e.g., requisition, sourcing, contracts, POs, invoicing).
  
  
• Ensure ongoing system stability by managing routine configuration updates, system housekeeping, and data clean-up activities.
  
  

User Support & Adoption

• Serve as the primary point of contact for troubleshooting post-go-live issues (e.g., purchase order errors, approval workflow delays, vendor onboarding).
  
  
• Gather and analyze user feedback to drive system improvements.
  
  
• Manage user access, roles, and permissions in alignment with procurement policies.
  
  
• Administer user provisioning, role-based access control, and deactivation of accounts as per organization policy.
  
  
• Conduct refresher training (if required) and update training support materials or guides to help users navigate the system effectively.
  
  

Process & System Enhancements

• Identify automation opportunities to reduce manual work (e.g., auto-categorization, rule-based approvals).
  
  
• Support additional integrations with ERP, accounting, and vendor systems as needed.
  
  
• Log and track incidents, bugs, and change requests using the internal ticketing system.
  
  
• Coordinate the validation, testing, and implement approved change requests together with the internal IT team with the vendor and internal stakeholders for patches update and configuration.
  
  
• Maintain a knowledge base of resolved issues and frequently asked questions.
  
  

Security & Compliance

• Ensure data integrity and security through regular audits and role-based access reviews.
  
  
• Assist in audit requests related to procurement transactions.
  
  
• Ensure procurement workflows, approval matrices, and controls remain compliant with company policies.
  
  
• Monitor data accuracy and completeness for key procurement master data (e.g., vendors, cost centers, item categories).
  
  
• Support internal audits by extracting reports, providing audit trails, and validating compliance within the system.
  
  

Reporting & Continuous Improvement

• Generate usage reports, system metrics, and process insights to help improve adoption and efficiency.
  
  
• Gather feedback from end-users and recommend system enhancements to better meet business needs.
  
  
• Support any post-go-live expansion plans such as onboarding of new departments or business units.
  
  

Job Requirements

Qualifications & Skills

• Bachelor’s degree in Information Systems, Business IT, Procurement, or related field.
  
  
• Minimum 1 years of experience in system administration or application support, preferably within procurement or finance systems.
  
  
• Strong knowledge of indirect procurement and the Source-to-Pay process.
  
  
• Proven experience in post–go-live system support, troubleshooting, and change management.
  
  
• Excellent communication and stakeholder management skills.
  
  
• Meticulous attention to detail with strong documentation discipline.
  
  

Preferred

• Experience with procurement platforms such as Zycus, Coupa, SAP Ariba, or similar.
  
  
• Familiarity with ticketing systems, user onboarding, and release management practices.
  
  
• Basic understanding of procurement policy compliance and financial controls.
  
  
• Experience working cross-functionally with procurement, finance, and IT stakeholders.
  
  

Soft Skills

• Ability to translate business requirements into system improvements.
  
  
• Strong problem-solving mindset and customer-centric support approach.
  
  
• Comfortable managing multiple tasks and priorities in a dynamic post–go-live environment.