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Urgent! System Administrator - Helpdesk Job Opening In singapore singapore – Now Hiring U3

System Administrator Helpdesk



Job description

Key Responsibilities

  • Candidates with 3-4 years of experience in working with IT Helpdesk roles.
  • Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
  • Fluent in English and can manage calls easily.
  • Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
  • Events monitoring from the Alert management tool.
  • Candidate will also be following up for ATM reporting and other adhoc tasks.
  • The shift pattern changes weekly.

    Shifts are from (0730 - 1545 hrs; 0900 – 1830 hrs; 1330 – 2300 hrs).

    The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week.


  • Key Requirements
  • Bachelor’s degree in Business, Computer Science, or related discipline required.
  • ITIL Foundation certification would be required.
  • Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
  • Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

  • Required Skill Profession

    Computer Occupations



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