Direct message the job poster from RiDiK (a Subsidiary of CLPS.
Nasdaq: CLPS)
Role Overview
To bridge the gap between IT and business needs, focusing on ITSM platform revamp
and enterprise systems integration.
Key areas include requirements analysis, process
improvement, system configuration, and technical documentation.
Business Analysis (40%)
• Gather and analyse business requirements through stakeholder interviews
• Map user journeys and identify pain points
• Create functional specifications and process documentation
• Develop and execute test scenarios
• Monitor implementation and provide status updates
Technical Documentation (40%)
• Maintain system and workflow documentation, update knowledge base
• Create user guides and SOPs
• Document requirements and specifications
ITSM Platform Management (20%)
• Configuration and customization of ITSM platform
• Manage service catalogues and automation rules
• Create dashboards and performance reports
Education & Experience
• Bachelor's degree in IT, Computer Science, Information Systems, or related field
• 3-6 years experience in Business Analysis and Systems Administration
Technical Skills
Core Competencies
• Analytical thinking and problem-solving
• Strong communication and stakeholder management
• Process analysis and improvement
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.
With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.
Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.
Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
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Nasdaq: CLPS) by 2x
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